Terms of Use

To prepare for your relocation, kindly read our terms of use.

BILLING

Time starts when the crew arrives on site and ends when the project is finished. Time is paid in 30-minute increments after the first hour, rounded up to the nearest half hour. There is a 4-hour minimum for relocation at the end and beginning of the month, which will be clearly mentioned in your estimate.
Gratuities are not included but are much appreciated (these can be paid in cash or added to the final bill).
Payment must be made in full on-site upon completion of the job. After payment has been processed, an email receipt will be sent to you. We take cash, checks, Visa, and MasterCard.
For tasks lasting more than three hours, the team is entitled to a ten-minute paid break. For projects that last more than five hours, the crew will have a thirty-minute unpaid break.
We try our best to estimate the time needed for each task properly; nevertheless, estimations supplied by our coordinators are not guaranteed and are subject to change.

BOOKINGS

Once an estimate is “approved,” a coordinator will contact you to discuss the following steps. To complete the quote, photos of your relocation or an on-site visit (depending on the size of your move) are necessary.
Bookings are not guaranteed unless a non-refundable deposit is paid. When the deposit is received, a confirmation email is issued, and your reservation is finalized.

POLICY ON CANCELLATIONS

If the client needs to cancel a booking, they will forfeit their deposit. No deposits are refundable.
If a customer wants to reschedule a project, we need at least 14 days’ notice, and the alternate date is subject to availability. If the job cannot be rescheduled, the client’s deposit will be forfeited. A new date must be scheduled within 5 days of the cancellation. Any tasks that are postponed will be charged a $35 administrative fee.

PLANS FOR PROTECTION

The customer is responsible for determining the degree of coverage for the task (Basic Protection or Replacement Value Protection). Any claims for damages must be lodged between 7 days (Note: pictures from multiple angles will be needed to process any claim).
Please read on for more information on your options and exclusions.

RESPONSIBILITY OF THE CLIENT

It is the client’s obligation to share critical job information. This comprises a complete and exact inventory of things to be moved, correct information about flights of stairs, elevator specifics, and access to areas that impact the time of the move and/or the safety of our workers. Cargo Cabbie retains the right to deploy extra crew members or spread the task over multiple days if there is concealed information. Each extra staff member incurs a 3-hour minimum fee.

ELEVATORS

The customer is responsible for reserving elevators and/or loading bays as needed for the transfer. Failure to do so may lengthen the job.

REASSEMBLY AND DISASSEMBLY

It is the client’s duty to notify Cargo Cabbie prior to the transfer if any item(s) require disassembly or assembly. Failure to do so may lengthen the job. This work is not justified.

THINGS WE DO NOT CHANGE

Hazardous materials (including propane tanks), humans, pets, and specialist objects such as safes, pool tables, pianos, and so on (we recommend piano movers as they have specialized equipment and training to maintain the quality of the soundboard)

SAFETY AND HEALTH

Any parasitic insects (bed bugs, cockroaches, etc.) encountered within the premises of the origin, destination, and/or additional sites are the client’s responsibility. The customer is responsible for reimbursing Apollo Moving for cleaning, disinfecting, and delousing cars, as well as replacing harmed equipment.
Apollo Moving has the right to terminate a relocation if any of the destinations’ circumstances are unsanitary and/or the crew finds any parasitic insects.

ALTERNATE DISPUTE RESOLUTION

Any and all problems, claims, or disputes arising out of and/or in connection to this Agreement/Estimate shall be addressed amicably between the parties, and if this fails, the parties agree to enter into binding mediation, the costs of which they agree to divide.