Terms of Use

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To prepare for your relocation, kindly read our terms of use.

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Time starts when the crew arrives on site and ends when the project is finished. Time is paid in 30-minute increments after the first hour, rounded up to the nearest half hour. There is a 4-hour minimum for relocation at the end and beginning of the month, which will be clearly mentioned in your estimate.
Gratuities are not included but are much appreciated (these can be paid in cash or added to the final bill).
Payment must be made in full on-site upon completion of the job. After payment has been processed, an email receipt will be sent to you. We take cash, checks, Visa, and MasterCard.
For tasks lasting more than three hours, the team is entitled to a ten-minute paid break. For projects that last more than five hours, the crew will have a thirty-minute unpaid break.
We try our best to estimate the time needed for each task properly; nevertheless, estimations supplied by our coordinators are not guaranteed and are subject to change.


Once an estimate is “approved,” a coordinator will contact you to discuss the following steps. To complete the quote, photos of your relocation or an on-site visit (depending on the size of your move) are necessary.
Bookings are not guaranteed unless a non-refundable deposit is paid. When the deposit is received, a confirmation email is issued, and your reservation is finalized.


If the client needs to cancel a booking, they will forfeit their deposit. No deposits are refundable.
If a customer wants to reschedule a project, we need at least 14 days’ notice, and the alternate date is subject to availability. If the job cannot be rescheduled, the client’s deposit will be forfeited. A new date must be scheduled within 5 days of the cancellation. Any tasks that are postponed will be charged a $35 administrative fee.


The customer is responsible for determining the degree of coverage for the task (Basic Protection or Replacement Value Protection). Any claims for damages must be lodged between 7 days (Note: pictures from multiple angles will be needed to process any claim).
Please read on for more information on your options and exclusions.


It is the client’s obligation to share critical job information. This comprises a complete and exact inventory of things to be moved, correct information about flights of stairs, elevator specifics, and access to areas that impact the time of the move and/or the safety of our workers. Cargo Cabbie retains the right to deploy extra crew members or spread the task over multiple days if there is concealed information. Each extra staff member incurs a 3-hour minimum fee.


The customer is responsible for reserving elevators and/or loading bays as needed for the transfer. Failure to do so may lengthen the job.


It is the client’s duty to notify Cargo Cabbie prior to the transfer if any item(s) require disassembly or assembly. Failure to do so may lengthen the job. This work is not justified.


Hazardous materials (including propane tanks), humans, pets, and specialist objects such as safes, pool tables, pianos, and so on (we recommend piano movers as they have specialized equipment and training to maintain the quality of the soundboard)


Any parasitic insects (bed bugs, cockroaches, etc.) encountered within the premises of the origin, destination, and/or additional sites are the client’s responsibility. The customer is responsible for reimbursing Apollo Moving for cleaning, disinfecting, and delousing cars, as well as replacing harmed equipment.
Apollo Moving has the right to terminate a relocation if any of the destinations’ circumstances are unsanitary and/or the crew finds any parasitic insects.


Any and all problems, claims, or disputes arising out of and/or in connection to this Agreement/Estimate shall be addressed amicably between the parties, and if this fails, the parties agree to enter into binding mediation, the costs of which they agree to divide.

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Frequently Asked Question

What exactly cannot be carried onto vehicles while relocating?

Pets, liquids, oils, and combustible things will not be permitted on board the truck.

Is the hourly fee included of break time?

Our movers are given one 15-minute break every two hours of labor, which is included in the hourly charge. If your moving job lasts more than 4 hours, our movers are given one 30-minute lunch break, which will not be billed to you.

How do you secure my furniture while it is being transported?

All furniture is wrapped and covered with cushioned moving blankets, which are included in the standard fee.

Is it my responsibility to pack my belongings?

If you are unable to pack your belongings on your own, we provide moderately priced packing services. However, if you want our packing services, we recommend that you schedule them ahead of time to allow for enough preparation. The time our movers spend packing your belongings will be charged at our usual hourly rate.

Do you need a list of the things to be moved?

Yes, we request that you provide us with a detailed list of the goods that will be relocated ahead of time. Apollo Moving guarantees that your movers come in a vehicle large enough to transfer all your belongings in a single trip based on the information you supply. Our biggest trucks (26 square feet) will be allotted to places with more than two bedrooms. While these are normally large enough to accommodate a single relocation, our movers may need to make multiple trips with no pricing modifications in some situations.

Do you move food items?

No - sorry, we do not have the resources to move any kind of food items.

What are the items that you do not move?

Toxins, such as mouse or rat poison, oxygen and propane tanks, flammables, explosives, firearms, and ammunition, are not transported.

Can I track my shipment?

Without a doubt. We have a customer service section available 24 hours a day, seven days a week, and it keeps track of all moving consignments throughout the day.


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A variety of reliable high performance
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How it Works

step 01

Contact Our Team

Reach out to Apollo Moving for a free quote via online form, phone, or email.

step 02

Plan Your Canada Move

Consult with our GTA movers and let us guide you through a smooth moving process.

step 03

Enjoy Moving Excellence

Allow our team to exceed all your expectations with a stress-free relocation.