Frequently Asked Question
What exactly cannot be carried onto vehicles while relocating?
Pets, liquids, oils, and combustible things will not be permitted on board the truck.
Is the hourly fee included of break time?
Our movers are given one 15-minute break every two hours of labor, which is included in the hourly charge. If your moving job lasts more than 4 hours, our movers are given one 30-minute lunch break, which will not be billed to you.
How do you secure my furniture while it is being transported?
All furniture is wrapped and covered with cushioned moving blankets, which are included in the standard fee.
Is it my responsibility to pack my belongings?
If you are unable to pack your belongings on your own, we provide moderately priced packing services. However, if you want our packing services, we recommend that you schedule them ahead of time to allow for enough preparation. The time our movers spend packing your belongings will be charged at our usual hourly rate.
Do you need a list of the things to be moved?
Yes, we request that you provide us with a detailed list of the goods that will be relocated ahead of time. Apollo Moving guarantees that your movers come in a vehicle large enough to transfer all your belongings in a single trip based on the information you supply. Our biggest trucks (26 square feet) will be allotted to places with more than two bedrooms. While these are normally large enough to accommodate a single relocation, our movers may need to make multiple trips with no pricing modifications in some situations.
Do you move food items?
No - sorry, we do not have the resources to move any kind of food items.
What are the items that you do not move?
Toxins, such as mouse or rat poison, oxygen and propane tanks, flammables, explosives, firearms, and ammunition, are not transported.
Can I track my shipment?
Without a doubt. We have a customer service section available 24 hours a day, seven days a week, and it keeps track of all moving consignments throughout the day.